This is to confirm that I have successfully downloaded & installed Version 18.104.22.168 of Video Surgeon,
effective 11 September 2009. It appears to be working fine, and I have verified same by successfully
downloading several videos.
I appreciated your technical expertise and your forebearance (during my several phone calls) in dealing
with a customer who is less than "technically savvy". I have accessed the "training tutorial" videos
that you forwarded with your latest Email and find them to be easily comprehended and very instructive.
I will be referring to them frequently, no doubt.
Once again, thank you Jim. It is indeed a pleasure, in this harried world of ours, to deal with such a
professional and courteous individual. Should you consider this to be ringing endorsement of your
operation - that was the intent. Cheers: