Guarantee

Monthly subscriptions

Monthly subscriptions for VRII are nonrefundable. You may cancel a monthly subscription at any time. Once cancelled, the subscription will remain active until the end of the current 30-day billing period and will then expire. No full or partial refunds will be issued for unused time remaining in the billing period.

Annual Subscriptions

Annual subscriptions for VRII may be cancelled within 60 days of the original purchase date.

However, because this service incurs processing costs each time it is used, any refund will be reduced by a usage charge based on the number of unique files processed before the refund request was submitted.

The following usage charge applies:

VRII: $1.00 for each unique file processed

Example: If you processed 13 unique files before requesting a refund, your refund will be reduced by $13.

This usage deduction is mandatory and is intended to prevent abuse of the annual-subscription refund policy. The final refund amount will equal the original amount paid, less all applicable usage charges.

Requesting A Refund

If you request a refund and have purchased the CD Version of the software you will be required to return the CD. All software for which a refund is issued will be de-activated and the software will thereafter only work in the demo or trial mode.

Although not frequent, there are times when Video Surgeon is sold at a special promotional price and these special promotions may include a different guarantee period. In these circumstances the guarantee period will be as stated on those sales pages for that promotion. If nothing is specified in the promotional offer about the guarantee then it will be 60 days, our default guarantee period.

Over the years we have learned that about half of the time, refund requests are due to learning curve issues or technical problems which, when addressed, result in a satisfied customer that would rather keep the product than request a refund.

If this describes your situation, please contact us at the Help Desk and let us know how we can assist you. If not, and you simply would like a refund, we’ll gladly assist you with that as well.